fbpx
Keep your site fresh!

Website Maintenance + Care

Protect and update your website with website maintenance and care so you can focus on growing your business.

Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your business!

Contact us today to get started!

 

Hemlock Strategy and Design Website Design
Erin Schlarb from Hemlock Strategy and Design, creator of Small Business Websites
Encouraging.  Knowledgeable.

Working with Hemlock Strategy + Design

 

At our core, we believe that every business, no matter the size, deserves the best project experience possible. We approach projects with a heart to learn about our client’s unique businesses and customers, to provide the best tools possible, and to teach our clients how to optimize their websites moving forward.

We believe a website is more than a group of nice-looking pages. A small business website is often the first stop for your prospective customers. We want your website to be found, to have a great user experience, and convert potential customers into paying customers.

 All the Details

Included in Website Maintenance and Care Plans

Here’s a snapshot of the key components that make our website maintenance and care plan invaluable for our clients.

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization, and ease of use depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the leading cause of website hacks. We take care of weekly updates for you.

Monitoring + Security

We have special tools that monitor your site’s traffic and activity, protect against potential hacks or breaches, and keep an eye on uptime to ensure your site is up and running.

Website Backups

Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred, or downloaded, we offer external backups and restore points for all clients on our plans.

Website Optimization

For websites to load fast, perform well, and ensure speed, the files, database, and media must be optimized. We have special tools that keep your site optimized and running smoothly and clean up any and all clutter that slow it down.

Reporting

You should know what is going on with your website. We take care of that for you with an in-depth (but not overwhelming) report highlighting what we’re doing monthly on your site.

Priority Support

You as a client receive priority support. We’ll set up exclusive contact details for you to reach us whenever you need an update, addition or when you have any questions. We do our best to get back with you within 24hrs on business days.

Personal Consultations

We’re in your corner every month and know what’s happening on the web side of your business. This allows us to offer strategy, new marketing ideas, and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

Auto Privacy Policy

EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.

Pricing

Maintenance and Care Packages

With your input, we will build a custom website specifically for your business and needs.
All Hemlock Strategy + Design websites include the following:

Have questions about the right plan for your website? Please contact us for more information!

Questions?

Website Maintenance Frequently Asked Questions

Looking for a little more information? Check out these common questions. Still left scratching your head? Please reach out!

Do you have cancellation fees?

Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. 

Do you charge set-up fees?

If we’re building your website, there is no setup fee as long as it’s within a 90-day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set-up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do upfront work to update the site, learn the tools and get it ready to be properly maintained.

Do you offer just maintenance?

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?

We’ll always try to get your updates done within your allocated time to save you extra costs but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 20% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.

Does my monthly update time roll over?

The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!